Don't Rationalize Poor Performance

Some managers and owners make excuses when their businesses or operating units don't perform as expected. While there are extenuating circumstances that can affect bottom line results, the reasons for underperforming generally lie in ineffective management. Too often we hear managers rationalizing poor decisions or inaction. In cases where the expectations were unreasonable or a crucual and unforeseen event occurred, a manager has a valid argument as to why performance fell short of expectations. However, in cases where expectations were reasonable and no significant events impacted the ability to perform, a manager is in no position to make excuses for underperforming. Look at your own organization. Are there managers that consistently or even occasionally make excuses for not meeting expectations?